Terms & conditions

These terms apply when you use this website, create an account, browse products, upload artwork, place an order or use any Classworkwear service available through this website.

By using this website or placing an order, you agree to these terms. If you do not agree with them, you should not use this website or place an order through it.

We may update these terms from time to time. The version shown on this page applies at the time you use the website or place an order.

The content on this website is provided for general information and online ordering. We work to keep product information, images, prices and availability accurate, but minor differences may occur between product images, colours, sizing, decoration examples and the final supplied goods.

You must not misuse this website, attempt to interfere with its operation, upload harmful files, copy the website design or content for unlawful purposes, collect information from the website without permission, or use the website in a way that infringes the rights of another person or business.

Classworkwear supplies workwear, uniforms, teamwear, sportswear and branded clothing. Many products can be personalised using embroidery, print or other decoration methods, depending on the garment, artwork and placement.

The website may allow you to choose products, select colours and sizes, upload artwork, add text, choose decoration positions, save order details and complete checkout.

When you place an order, you are making an offer to buy the selected products and services. Your order is only accepted when we confirm that it can be processed.

Orders are subject to product availability, payment authorisation, artwork suitability and any checks we need to carry out before production. We may refuse, cancel or refund an order where necessary, including where a product is unavailable, pricing is incorrect, artwork is unsuitable, or the order appears to breach these terms.

Prices are shown in pounds sterling. Where VAT applies, prices may be shown excluding VAT or including VAT depending on the VAT display setting selected on the website.

Prices, delivery charges, product availability and promotional offers may change without notice. If an obvious pricing error is found, we may cancel the affected order and refund any payment received.

Payment must be completed before an order is processed unless we have agreed alternative payment terms in writing. Card payments are handled securely by our payment provider. We do not store full payment card details on this website.

You are responsible for making sure that any logo, name, design, image, text, trade mark or other content you upload or send to us can legally be used on the products you order.

By uploading or sending artwork, you confirm that you own it or have permission from the owner to use it for embroidery, printing or other decoration. You agree that your artwork must not infringe copyright, trade marks, privacy rights or any other rights of another person or organisation.

You are responsible for checking spelling, colours, placement, sizes, quantities and all customisation details before confirming your order. If we provide a proof or preview, it is your responsibility to review it carefully before production starts.

Products that are personalised, embroidered, printed or otherwise customised to your instructions are made specifically for your order.

Customised goods are generally non-returnable and cannot usually be cancelled once production has started, unless they are faulty, not as described or supplied incorrectly.

If there is a problem with a customised item, please contact us as soon as possible with your order details and clear photographs of the issue so we can review it.

Delivery times shown on the website are estimates unless we clearly agree otherwise in writing. Production and delivery times may be affected by artwork approval, product availability, order size, supplier delays, courier delays or circumstances outside our reasonable control.

Please make sure your delivery address and contact details are accurate before placing an order. We are not responsible for delays or failed deliveries caused by incorrect address information supplied by the customer.

For plain, non-customised products, your return rights depend on the type of customer, the product condition and the circumstances of the order. Items should be returned unused, in their original condition and with any packaging or labels where applicable.

Personalised and custom-made items are treated differently because they are produced to your instructions. These items are generally only returnable if they are faulty, not as described or supplied incorrectly.

Nothing in these terms affects your statutory rights.

If you create an account, you are responsible for keeping your login details secure and for activity that takes place under your account.

You should contact us promptly if you believe your account has been accessed without your permission.

The website design, layout, text, graphics, images, branding and other content are owned by or licensed to Class Workwear Ltd unless stated otherwise. You may use the website for browsing and ordering only.

You must not copy, reproduce, adapt, distribute or commercially exploit website content without written permission.

This website may contain links to third-party websites or use third-party services for payment, delivery, email or other operational purposes. We are not responsible for the content, availability or policies of third-party websites.

We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

Subject to that, Class Workwear Ltd is not responsible for indirect losses, loss of profit, loss of business, loss of goodwill, website downtime, supplier delays, courier delays or losses caused by customer error, unsuitable artwork or incorrect information supplied by the customer.

We may suspend access to the website, refuse an order, cancel an order or remove content where we reasonably believe these terms have been breached, unlawful content has been uploaded, payment has failed, or the order cannot be fulfilled safely or lawfully.

These terms are governed by the laws of England and Wales. Any dispute relating to these terms, this website or an order placed through this website will be handled by the courts of England and Wales, unless mandatory consumer protection rules require otherwise.

If you have any questions about these terms, please contact Classworkwear by email at sales@classworkwear.com.