Frequently asked questions

Customise your order in three simple steps:

1. 1Choose your garment and preferred colour.
2. 2Select the sizes and quantities you require.
3. 3Choose the branding option, placement and upload your logo or artwork.

For help placing an order, visit our contact page.

Yes. We will send an artwork proof showing the proposed design, placement and approximate dimensions.

Please check the logo, spelling, colours, position and size carefully. Production begins only after you approve the proof, so tell us about any required changes before approval.

Many of our T-shirts, polos, hoodies, sweatshirts, jackets, hi-vis garments, hospitality clothing, headwear and bags can be customised.

The suitable embroidery or printing options are shown on each product page. Some products or materials may have limited branding methods or placements.

Yes. We support staff uniform, teamwear, club, school, charity and organisation orders, including orders containing several sizes.

For a large or complex requirement, contact us for tailored assistance.

Plain orders are normally delivered within 5–8 working days, subject to stock availability.

Customised-order timescales begin after artwork approval. Delivery may take longer depending on the garments, branding method, quantity and production requirements.

We will contact you promptly if a stock or production delay is likely to affect your order.

Once your order has been dispatched, we will send an email containing the available tracking information.

For an update before dispatch, contact our team with your order number and delivery postcode.

Eligible plain, uncustomised garments can be returned within 28 days of delivery using our free returns service.

Items must be unworn, unwashed, uncustomised and in a resaleable condition, with their tags and original packaging where available.

Please contact us before returning anything so we can provide the correct return instructions. Read our delivery and returns information.

Customised and personalised products cannot normally be returned or exchanged because you have changed your mind or selected the wrong size, colour or approved design.

This does not affect your rights if an item is faulty, damaged, supplied incorrectly or not as described.

Please contact us as soon as possible with your order number, a description of the issue and clear photographs where possible.

We will review the problem and arrange an appropriate resolution. Your statutory rights are not affected.

We aim to inspect and process eligible returns within 5 working days of receiving them.

Approved refunds are issued to the original payment method. Your bank or payment provider may take several additional working days to display the funds.

AI, EPS or an editable PDF is best because these formats keep your logo sharp and clear at any size.

For online uploads, a high-quality PNG or JPG may also be suitable. Avoid screenshots, small web images and blurry or heavily compressed files.

Visit our artwork guidelines for more information.

Use the clearest original artwork file you have. Zoom into the image before uploading it: if the edges look blurry, blocky or jagged, it may not produce a clean result.

Avoid small screenshots, images copied from websites, blurred files or heavily compressed artwork. If an image looks pixelated on screen, it is unlikely to produce a sharp printed result.

Our artwork team will contact you if the supplied file may not reproduce well.

We can review low-quality artwork and may be able to redraw or recreate it in a more suitable format.

Any additional charge and any effect on the production timescale will be confirmed with you before the artwork work begins.

A standard left-chest logo is normally around 8–10 cm wide.

Larger front or back designs are commonly around 20–25 cm wide, with the height adjusted proportionally.

The final size depends on the artwork, garment and placement. It will be shown on your artwork proof and can be amended before approval where practical.

Yes. By uploading a logo, image, design or text, you confirm that you own the relevant rights or have permission from the rights holder to reproduce it.

You give Classworkwear limited permission to store and use the supplied content only as necessary to prepare artwork, create your proof, produce the customised garments and fulfil your order. Ownership of your artwork does not transfer to Classworkwear.

We may decline content that we reasonably believe is unlawful, infringes another person’s intellectual-property rights, is offensive or is otherwise inappropriate for production.

We accept major debit and credit cards, including Visa and Mastercard. Apple Pay is available on supported devices, and bank transfer can be arranged for eligible orders.

The payment methods currently available to you will be shown securely at checkout.

For security, please do not send card details by email or live chat.

Bank transfer can be arranged for eligible orders. Please contact us for a pro-forma invoice and the correct payment details.

Use your order or invoice number as the payment reference. We cannot begin processing the order until cleared payment has been received.

Where available, select the Sizing guide button on the product page. Sizing varies between brands and garments, so there is no single guide suitable for every product.

If you are unsure, we recommend ordering a plain sample to check the fit, colour and quality before customising a larger quantity.

Go to the account login page, choose the forgotten-password option and enter the email address associated with your account.

Check your spam or junk folder if the reset email does not arrive. Contact us if you still cannot access your account.