Privacy policy

We collect personal information that you provide when you use the website, create an account, place an order, upload artwork, subscribe to the newsletter or contact us.

• Name, company name and contact details.
• Email address and phone number.
• Billing and delivery addresses.
• Order details, product selections, sizes, colours and quantities.
• Artwork, logos, text, notes and customisation instructions you upload or send to us.
• Account login details and saved account information, where you create an account.
• Newsletter subscription details, such as your email address.
• Messages, enquiries, feedback or support requests you send to us.
• Technical information such as IP address, browser type, device type and basic website logs.

We use personal information only where we have a reason to do so. This may include using your information to fulfil an order, respond to an enquiry, meet a legal obligation, send marketing where you have opted in, or run the website safely.

• To process, customise, pack and deliver your orders.
• To contact you about your order, artwork, delivery or customer support request.
• To manage your account and order history.
• To process payments and protect against fraud or misuse.
• To send newsletter emails where you have subscribed.
• To improve our website, products, services and customer experience.
• To keep records for accounting, tax, legal and business administration purposes.
• To protect our website, customers, business and legal rights.

We rely on different lawful bases depending on why the information is being used.

• Contract: when we need your information to process an order, provide a product or service, manage your account or take steps before entering into a contract.
• Consent: where you choose to subscribe to marketing emails or where we ask for your permission for a specific use.
• Legitimate interests: where we use information to run and improve the business, answer enquiries, prevent misuse, keep records and protect our website, as long as those interests are not overridden by your rights.
• Legal obligation: where we need to keep or share information to comply with tax, accounting, legal or regulatory requirements.

When you place an order for personalised workwear, uniforms, teamwear or branded clothing, we use your order details and artwork information to produce and fulfil your order.

Artwork, logos, names, text and design instructions may contain personal information. You should only upload or send content that you are allowed to use and that is suitable for the order you are placing.

Payments are handled securely by our payment provider, Stripe. We do not store full payment card details on this website.

We may receive limited payment information, such as payment status, transaction reference, billing details and fraud-prevention information, so we can confirm payment and process your order.

If you subscribe to the Classworkwear newsletter, we use your email address to send offers, updates, product news and workwear-related content.

Our newsletter signup is handled using Brevo. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at sales@classworkwear.com.

We do not sell your personal information to advertisers.

We only share personal information where needed to run the website, process orders, provide customer support, comply with the law or protect our business.

• Payment providers, including Stripe.
• Email and newsletter providers, including Brevo.
• Delivery companies and fulfilment partners where needed to deliver an order.
• Website hosting, database, storage and technical service providers.
• Professional advisers, accountants or legal advisers where required.
• Public authorities, regulators or law enforcement where legally required.

We use cookies and similar technology where needed to operate the website, support cart and checkout functionality, keep you logged in and provide a secure browsing experience.

For more information, please read our Cookie policy.

We keep personal information only for as long as needed for the purpose it was collected, including order fulfilment, customer support, accounting, tax, legal, fraud-prevention and business record requirements.

Order and account information may be kept for longer where we need it for tax, accounting, legal or customer service purposes. Newsletter information is kept until you unsubscribe or ask us to remove it, unless we need to keep a limited record to respect your preferences.

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

No website, payment system or method of electronic storage can be guaranteed to be fully secure. You are responsible for keeping your account login details safe and for contacting us if you believe your account has been accessed without permission.

Depending on the circumstances, you may have rights over your personal information. These may include the right to access your information, correct inaccurate information, request deletion, restrict or object to certain processing, request data portability, withdraw consent where consent is the lawful basis, and complain to the Information Commissioner’s Office.

To make a request, email sales@classworkwear.com. We may need to confirm your identity before responding.

This website is intended for customers who are able to place orders lawfully. We do not knowingly collect personal information from children for marketing purposes.

This website may link to third-party websites. This privacy policy does not apply to those websites, and we are not responsible for their content, privacy practices or security.

We may update this privacy policy from time to time. The latest version will be published on this page.

For privacy questions or requests, contact Class Workwear Ltd by email at sales@classworkwear.com.