Privacy policy

This website is operated by Class Workwear Ltd. Our trading address is Unit 9, Trade City Business Park, Cowley Mill Rd, Uxbridge UB8 2DB. Class Workwear Ltd is the controller of personal information collected through this website unless stated otherwise.

Privacy questions can be sent to sales@classworkwear.com.

• Name, company name, email address, phone number and account details.
• Billing and delivery addresses.
• Orders, products, sizes, colours, quantities, delivery and payment status.
• Artwork, logos, text, notes and customisation instructions.
• Newsletter subscription and marketing preferences.
• Messages, live-chat conversations, enquiries, feedback and support requests.
• Technical information such as IP address, browser, device, security logs and the page from which a support conversation was started.

• To provide quotes and answer enquiries.
• To process, customise, pack and deliver orders.
• To manage accounts, baskets, artwork and order history.
• To process payments and prevent fraud, misuse or security incidents.
• To provide customer support by email, phone and live chat.
• To send newsletters where you have subscribed.
• To improve products, services and the website where permitted.
• To meet accounting, tax, legal and business-record requirements.

• Contract: to provide a product or service, manage an account or take requested steps before a contract.
• Consent: for optional cookies, analytics, advertising or marketing where consent is required.
• Legitimate interests: to answer enquiries, operate and improve the business, maintain records and protect the website, balanced against your rights.
• Legal obligation: for tax, accounting, regulatory and legal duties.

We use order details and artwork to produce personalised workwear, uniforms, teamwear and branded clothing. You should upload only content you are entitled to use. Artwork may be retained where needed for the order, repeat work, customer support or legal records.

Stripe processes card and wallet payments. We do not store full card details. We may receive payment status, billing details, transaction references and fraud-prevention information needed to confirm payment and fulfil an order.

Brevo provides newsletter delivery and live chat. When you subscribe, Brevo processes your email address and subscription status. When you deliberately open live chat, or permit Functional technologies, Brevo may process technical information, the page address, conversation messages and contact details you choose to provide.

You can unsubscribe from newsletters using the link in an email. Live chat remains available after optional cookies are rejected, but the Brevo service loads only when you deliberately open it.

Google Analytics and Google Ads website tags are not currently active. If they are enabled later, they will be blocked until the relevant Analytics or Advertising consent is granted. We will update our policies and clearly identify Google before those technologies are used.

• Payment and fraud-prevention providers, including Stripe.
• Email and live-chat providers, including Brevo.
• Delivery and fulfilment partners needed to deliver orders.
• Hosting, database, storage, security and technical providers.
• Accountants, legal advisers, insurers and other professional advisers.
• Authorities or regulators where disclosure is legally required.

We do not sell personal information to advertisers.

Some service providers may process information outside the United Kingdom. Where this happens, we use providers and safeguards intended to protect personal information in accordance with applicable UK data-protection requirements.

We use necessary storage for basket, checkout, account, security and requested preferences. Optional functional, analytics and advertising technologies are controlled through our consent system. Read our Cookie policy for categories, providers and durations.

We keep information only for as long as reasonably needed for orders, support, accounting, tax, legal, fraud-prevention and business records. Newsletter information is kept until you unsubscribe or ask us to remove it, subject to a limited suppression record where necessary to respect that choice.

We use reasonable technical and organisational measures to protect personal information. No website or storage method can be guaranteed completely secure. Keep account credentials confidential and contact us if you suspect unauthorised access.

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object, receive or transfer personal information, and to withdraw consent. You can also complain to the Information Commissioner's Office.

Requests can be sent to sales@classworkwear.com. We may need to verify your identity.

The website is intended for customers able to place orders lawfully. We do not knowingly collect children's information for marketing. External websites have their own privacy practices and are not controlled by Classworkwear.

We may update this policy when our website, providers or legal obligations change. The latest version will be published here. Questions can be sent to sales@classworkwear.com.